Terms & Conditions
Distance contract
This agreement is concluded between the online store www.1100.lv operator SIA Nordkommerce (hereinafter - www.1100.lv), only. registration number. 40003433346, and the Buyer who makes a purchase in the online store www.1100.lv. The distance agreement applies to all purchases made in the online store www.1100.lv.
By placing an order in the online store www.1100.lv, the Buyer agrees that he has read the Distance Agreement and agrees with the content of this agreement. After placing the order, the Buyer has entered into a Distance Agreement with SIA Nordkommerce, which imposes obligations and responsibilities on both parties!
1. Execution of the order
1.1. With this agreement www.1100.lv undertakes to deliver the goods ordered by the Buyer in the www.1100.lv online store, but the Buyer undertakes to accept and pay for the ordered goods, depending on the chosen type of delivery.
1.2. Within the framework of this Distance Agreement, the product is ordered with the help of the online store www.1100.lv, filling in all the necessary fields and pressing the "BUY" button.
1.3. Ordering the product www.1100.lv is considered as the Buyer's order to enter into this Distance Agreement for the delivery of the ordered product and as the Buyer's consent to purchase the ordered product at the specified price. If the order is placed correctly, the online store will generate a prepaid invoice.
1.4. After placing the order, the Buyer will receive an automatic e-mail with the order confirmation. When the Buyer has received the automatic invoice of the online store www.1100.lv, it is considered that www.1100.lv has accepted the Buyer's order for the Distance Agreement and this Distance Agreement is considered concluded between the Buyer and www.1100.lv
1.5. The prices of goods on the website www.1100.lv are indicated including value added tax. The offered prices are valid for the specified period, if any. The cost of the goods delivery service is not included in the indicated price of the goods, but they can be specified by phone or e-mail.
1.6. When placing an order, it is necessary to indicate the telephone number and e-mail address so that the www.1100.lv customer specialist can quickly communicate as well as send a bill of lading-invoice, etc. the necessary documentation.
1.7. The online store www.1100.lv reserves the right not to service the order, if the online store's customer specialists fail to contact the customer via the phone number or e-mail specified by him within 24 hours of placing the order.
1.8. The ordered product must be received within 3 (three) working days from the moment of payment for the product, when the www.1100.lv customer specialist has confirmed that the order is prepared for receipt. An additional storage fee will be charged for additional storage of the product.
2. Purchase payment
2.1. You can pay for the ordered product and the selected delivery service:
2.1.1. in cash - the purchase is paid at the time of receipt / delivery of the goods by issuing the relevant purchase documents.
2.1.2. using a bank transfer - after the final confirmation of the order, www.1100.lv customer specialist will send an invoice or a bill of lading-invoice to the e-mail specified in the order. Please indicate the invoice or bill of lading-invoice number when making the payment. Delivery of the product is made only after full payment.
3. Execution of the order
3.1. Within the city of Riga - within 1 to 2 working days from the moment of payment for orders, if the product is in stock.
3.2. In the territory of Latvia - within 1 to 5 working days after receiving the order payment in the bank's current account.
3.3. For order goods, the order execution term is from 30 to 60 days, 100% prepayment.
4. Impossibility of delivery of the goods
4.1. In case the product ordered by the Buyer is out of stock in the manufacturer's warehouse, the Buyer is notified by phone by calling the telephone number provided by the Buyer or in writing to the e-mail address provided by the Buyer.
4.2. In this case, the Buyer will be refunded the entire deposit made if the Buyer has chosen the payment method "by transfer" and made the payment, or at the Buyer's choice an analog product is offered at an analog price.
5. Order receipt delivery methods and their costs
When ordering a product, we offer to choose the method of receiving the product:
5.1. Free - the ordered product is received in the www.1100.lv store
5.2. Delivery to the specified address - www.1100.lv ordered transport delivers the ordered product to the specified address. Delivery time and service costs are agreed with the Buyer by phone or e-mail.
5.3. Delivery takes place to the specified address. If unloading and / or delivery of goods is required, the Buyer has the opportunity to agree with www.1100.lv on payment, as this is an additional service that is not included in the delivery fee.
6. Right of withdrawal
6.1. The consumer can exercise the right of withdrawal and unilaterally withdraw from the contract within 14 days. Number of terms for exercising the right of withdrawal:
6.1.1. if the goods are purchased, from the day when the Buyer or a third party other than the carrier and indicated by the consumer has acquired possession of the goods;
6.1.2. if the Buyer has ordered several goods in one order, which are delivered separately - from the day when the Buyer reci possession;
6.1.2. if the Buyer has ordered several goods in one order, which are delivered separately - from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has acquired possession of the last goods;
6.1.3. if the goods consisting of several parts are delivered - from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has acquired possession of the last part of the goods;
6.1.4 If the end of the term coincides with a public holiday, the right of withdrawal shall be exercised until the end date of the said term - that is, the next working day after the public holiday (inclusive).
6.2. Article 12 (6) of the PTAL stipulates, by renouncing the purchase in the case of a distance contract, "The buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". We recommend keeping the original packaging of the product, so that when exercising the right of withdrawal in accordance with the provisions of the Distance Contract, the product would not be mechanically damaged externally.
6.3. In order to agree on the return of the goods, the Buyer must inform SIA "Nordkommerce" about the decision to withdraw from the concluded agreement with an unambiguous notice (withdrawal form sent by post or e-mail).
6.4. In order for the term of the right of withdrawal to be observed, it is sufficient if the Buyer sends his notice on the exercise of the right of withdrawal to SIA Nordkommerce before the expiry of the term of the right of withdrawal.
6.5. Consequences of exercising the right of withdrawal if the Buyer withdraws from this agreement, SIA "Nordkommerce" refunds to the Buyer all payments received from the Buyer without undue delay and in any case no later than 14 days from the date SIA "Nordkommerce" was informed about the Buyer's decision to withdraw contract.
6.6. Refunds are made using the same means of payment as the Buyer used for the original transaction. No additional fee will be charged to the buyer in connection with such refund.
6.7. If the Buyer has requested to start providing services within the withdrawal period, the Buyer must pay the service provider a reasonable amount, which in proportion to the full performance of the contract is proportional to the performed part of the contract, until the Buyer notifies SIA Nordkommerce of the withdrawal.
6.8. SIA "Nordkommerce" may withhold the refund until the returned goods have been received. SIA "Nordkommerce" recommends returning the product at the same time as the notice of exercise of the right of withdrawal.
6.9. The Buyer must return the goods or hand them over to SIA Nordkommerce without undue delay and no later than within 14 days from the day when the Buyer SIA SIA Nordkommerce announced its decision to withdraw from the Distance Agreement. The deadline will be met if the Buyer returns the goods before the 14-day deadline.
6.10. SIA "Nordkommerce" recommends Buyers to comply with the conditions that the product to be returned may not be used. The product can be tested as much as necessary to get acquainted with its technical properties, product parameters and its operation as much as it could be done before purchasing the product in a standard store.
6.11. If the goods cannot be returned by post due to their characteristics, the Buyer shall cover the costs related to the return of the goods.
6.12. The provisions of the Consumer Rights Protection Law (CPC) do not apply to cases where the product is purchased by legal entities.
6.13. The purchased product should be used only in accordance with the manufacturer's instructions, in accordance with the product's characteristics and intended use.
6.14. We remind you that within 24 months from the date of delivery of the goods, individuals have the right to submit a claim for a product that does not comply with the terms of the contract.
7. Warranty.
7.1. All goods purchased on www.1100.lv have a manufacturer's warranty and / or expiration date.
7.2. The manufacturer's warranty period for the goods is different.
7.3. In cases when the manufacturer has set a warranty period for a product shorter than 2 (two) years, the consumer is entitled to file a claim for non-compliance of the product with the terms of the contract within 2 (two) years from the moment of purchase. The right to file a claim is valid if the product was used only in the intended circumstances and for the intended purpose.
7.4. For legal entities other than the Consumer, only the warranty period specified by the Manufacturer is provided - 1 year-12 calendar months.
7.5. The terms of the manufacturer's warranty are valid if the Buyer can present:
7.5.1. a document confirming the purchase (bill of lading);
7.5.2. a manufacturer's or distributor's warranty card (if the manufacturer or distributor has included one in the product package).
7.6. Please note that the warranty does not apply to accessories (eg accessories), batteries (eg batteries, accumulators), accessories with limited resources (eg fuses) or parts with natural wear-rubber seals, etc ..
7.7. The terms of the manufacturer's warranty do not apply to damage caused by the fault of the Buyer or the user and are:
7.7.1. the product is not used for its intended purposeand has not been operated in accordance with the instructions for use of the product;
7.7.2. scratched, broken constructions, goods maintained by incorrect means, foreign objects have been found in the goods, or any other traces that indicate incorrect operation of the goods;
7.7.3. if the damage is caused by rapid temperature fluctuations, as well as other household and external factors, such as soot, smoke, dust, humidity, shocks, scratches;
7.7.4. if the product shows traces of unqualified repairs;
7.7.5. in cases of natural wear of the elements.
7.7.6. if the product uses tools and spare parts, as well as raw materials (third country, unknown), which the manufacturer has not certified for use with the specified product, and if this has caused damage to the product;
7.7.7. in addition to the equipment, the warranty does not apply - power supplies, headphones, connecting cables, chargers, remotes.
7.7.8. if the goods have been used by the Buyer for production or professional purposes (in case the specific goods are not intended for such purposes);
7.7.9. the warranty does not work if the damage has occurred as a result of incorrect transportation or storage of the goods.
7.8. In case the goods are damaged, the Buyer acts as follows:
7.8.1. goes to the service center indicated in the manufacturer's or distributor's warranty card (taking with you the purchase confirmation document and warranty card)
7.8.2. call www.1100.lv customer specialist, who will recommend the optimal solution
7.9. In case the warranty service is not valid, but the Buyer refuses to pay for the repair, then the Buyer must cover the diagnostic costs, and the Buyer receives a report from the Service Center on the detected damage. If the Buyer agrees to a paid repair, then the diagnostic costs do not have to be covered.